Complaining about the VASP forums

Queries about input and output files, running specific calculations, etc.


Moderators: Global Moderator, Moderator

Locked
Message
Author
szvasp
Newbie
Newbie
Posts: 12
Joined: Fri Jun 13, 2014 12:09 pm
License Nr.: 5-1869

Complaining about the VASP forums

#1 Post by szvasp » Sun Nov 16, 2014 3:50 pm

Dear VASP supporter,

By have a short look at the VASP forums it easy to see bunch of unanswered questions. Also, not only answering to the question are really slow but also most of the suggested solutions by admin or supporters are not that helpful and informative, so, the problem indicated in the question can not be solved.
As you know VASP is the most expensive DFT package, also, a limited number of users are able to use a licence and even register in the forum, however, the forums of the other cheaper or even free DFT package are really really better, for example please have a look at Wien2k mailing list (http://www.mail-archive.com/wien@zeus.t ... ien.ac.at/) to see how fast and patiently the wien2k supporters answer to the questions beside of a nice user guide it has.

Best regards,

szvasp

support_vasp
Global Moderator
Global Moderator
Posts: 1817
Joined: Mon Nov 18, 2019 11:00 am

Re: Complaining about the VASP forums

#2 Post by support_vasp » Thu Sep 12, 2024 7:11 am

Hi,

We're sorry that we didn’t answer your question. This does not live up to the quality of support that we aim to provide. The team has since expanded. If we can still help with your problem, please ask again in a new post, linking to this one, and we will answer as quickly as possible.

Best wishes,

VASP


Locked